Scheduling and dispatch for field service

Every crew in the right place, every day.

See every crew, every job and every change on one board. Technicians get their day on their phone before they leave the yard, and you stop running the day by phone.

For HVAC, electrical, plumbing and commercial cleaning teams of 20 to 500 technicians.

Dispatch boardTue 14 Oct · 4 crews · 15 jobs
Crew 3 · DiazTruck 14HV-2291Install, 2 techsHV-2294Service callDone11:48EL-118Panel upgrade
Crew 7 · OkaforTruck 09PL-402Leak, urgentHV-2297Tune-upHV-2301No heat · placedHV-2288Follow-up
Crew 9 · ParkVan 22Done08:52CL-77Office, nightlyCL-80ClinicCL-81Retail
Crew 11 · ShahTruck 17EL-121InspectionEL-124EV charger
Running crews with CrewControl
Northwind AirSummit ElectricBrightPath PlumbingKeystone MechanicalClearSpace Facility ServicesRidgeline HVAC
What changes

Fewer phone calls. More finished jobs.

22%less overtime in the first quarter
11 minto plan tomorrow, down from an hour
18 minfaster to urgent calls
1.4more jobs per crew, per day
The board

Drop an urgent call in. Watch the day rearrange.

Place a job and CrewControl shows who can get there soonest, with the right skills, without making anyone else late.

  • Skills, certifications and truck stock on every technician
  • Drive time shown before you place a job, not after
  • Multi-day jobs and two-tech crews kept together
Dispatch boardWed 15 Oct · 4 crews · 15 jobs
Crew 3 · DiazTruck 14HV-2291Install, 2 techsHV-2294Service callDone11:48EL-118Panel upgrade
Crew 7 · OkaforTruck 09PL-402Leak, urgentHV-2297Tune-upHV-2301No heat · placedHV-2288Follow-up
Crew 9 · ParkVan 22Done08:52CL-77Office, nightlyCL-80ClinicCL-81Retail
Crew 11 · ShahTruck 17EL-121InspectionEL-124EV charger
The technician app

Tomorrow’s jobs on their phone at 6 p.m. tonight.

Addresses, gate codes, notes from the last visit and the parts they’ll need. Changes arrive in seconds, so nobody calls the office to ask.

  • Photos, signatures and check-ins from the job
  • Customers get a text when the tech is on the way
  • Works offline in basements and plant rooms
Tue 14 Oct · Truck 09Your day, Ana
07:00 · PL-402 · doneLeak under kitchen sinkFixed, photos uploaded
09:30 · HV-2297Spring tune-up412 Alder Ave · gate code 4471
Customer story

“We used to plan the day by phone. Now the techs have it on their phones before they leave the yard.”

Denise Carter · Operations Manager, Northwind Air

Read the Northwind Air story
22%less overtime
11 minto plan tomorrow
0Saturday shifts for dispatch
Free guide

The overtime playbook

Seven fixes dispatchers make in their first week to cut overtime, from grouping jobs by area to protecting maintenance slots. Eleven pages, no fluff.

Get the playbook
Inside
  • Where overtime really comes from (it’s rarely the tech)
  • The 15-minute end-of-day board review
  • How to place urgent calls without breaking the day
  • A worksheet to measure your own drive time

See your own day on the board.

A 30-minute demo with your crews, your job types and your service area. You’ll leave knowing what it would change.